Cigar Lighters Shop: One stop for Colibri Lighters, Zippo Lighters, Lotus Lighters, Porsche Design, Corona and other lighters plus Flasks and Humidors.

Returns

30-Day Money Back Hassle Free + No Restocking Fees Guarantee

    Effective: February 10,2009
    1. All returns are subject to approval and require an RMA# (Return Merchandise Authorization).
    2. Returned merchandise must be in new, unused and resalable condition with all original
     boxing,warranty materials and accessories.
    3. Returns must be requested within 30 days of purchase.
    4. Customers are responsible for the RETURN shipping charges ONLY. Exceptions: all express
        outbound shipping fees including, but not limited to, next day air, 2nd day air, 3rd air are
        non-refundable.
    5 Replacement for Defective or Damaged item should be requested with in 7 days of delivery of item in
        order to qualify for return or replacement tem.
    6 Money is refunded with in one week after package has been received by us

Merchandise returned that does not adhere to the above conditions or without original packaging and paperwork is not eligible for return credit. Items will be either returned to Customer or Customer will be charged the cost of repairing the item. If item is being returned to customer, Customer will be responsible for the shipping cost(s) of returning the merchandise back to them.

merchandise that is not eligible for return:

    1.  Merchandise that has been used, altered (i.e. engraved, sized, etc.) or damaged by the
    customer.
    2. Merchandise requiring repair after 7 days of delivery of item. (Warranty service is provided by the
    manufacturer)
    3. Premium Butane Fuel Packs.

shipping & standard procdures:
Customers are responsible for the RETURN shipping charges ONLY. Exceptions: all express outbound shipping fees including, but not limited to, next day air, 2nd day air, 3rd air are non-refundable.

refund
Refund credit will be issued only to the card used in the original transaction. No cash reimbursements will be made. In the case of a money order or a personal/business check mailed-in with the order, our company check will be sent by postal mail.

exchanges
Exchanges for equal or greater value merchandise will be considered.

replacement policy for defective products

We ship every thing new, but if somehow there is a problem with the product, we will happily replace it with a brand new one. We will also send you a prepaid label to send the defective items back to us. Any defect or damage should be reported to us with in 7 days of delivery of item. If defect or damage is not reported to us with in 7 days of delivery then customer is responsible for sending the lighter directly to manufacturer for repair. Item send to us after the 7 day deadline will either be returned to Customer or will be charged the cost of repairing the item. If item is being returned to customer, Customer will be charged for the shipping cost(s) of returning the merchandise back to them.
how to return a product

how to return a product
In the unlikely event you are required to return a product to LightersX.com follow these instructions:

1. Contact us to receive a RMA (Return Merchandise Authorization) number. An RMA is required to process a return. Returns without authorization are subject to refusal .
2. Bleed the tank. Do not ship lighter with gas.
3. Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. Missing paperwork or parts will result in extra charge. You may be required to place the manufacturer's box in a sturdier, shipping quality box.
4. Return the product via UPS or other insured shipping provider. It is recommended that you insure the package and obtain a tracking number as LightersX.com is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price.
5. Place a shipping label on the box and return the product to the address given below. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge will apply if the box is written upon.
6) Any prepaid label send by us does not carry insurance, if you want to insure the package you will have to incur the cost.
7) Ship the Package to the following Address

LightersX.com
2137 South Grand Ave
Santa Ana, CA 92705

If you have any questions about returning a product, please contact us.

request a RMA

To request a RMA# using email click on the link below or call us toll free at 1-866-211-3111 9AM to 5PM Pacific Standard Time.

Use this link to email us your return request.

Please include the following information so that we can identify the transaction:

Name under which it was purchased:
Order Number:
Date of the transaction:
Stock number of the item you wish to return:
Reason why you want to return it:

LightersX proudly carries over 1500 models of Cigar Lighters and Cigarette Lighters. We also carry a wide variety of Humidors, Flasks, Cigar Cutters, Cigarette Cases, Cigar Cases, Ashtrays, Hygrometers, Humidifiers and other Cigar Accessories. We have Colibri Lighters, Zippo Lighters , Xikar Lighters , Vector Lighters, Prometheus Lighters, Xikar Cutters , IM Corona Lighters , Bugatti Lighters, Lotus Lighters, Porsche Design Lighters, St Dupont Lighters. We carry Humidors from Orleans Group, Don Salvatore and Quality Importers. We guarantee that you will be satisfied with purchase from us otherwise you can return the item to us with in 15 days of sale, no restocking fees.